Our Approach
Why Choose Canstay?
Unmatched knowledge of the Canberra market
Canberra’s first short-stay (Airbnb) management company — and still the largest
Proven track record of higher occupancy and stronger returns
Average nightly rates 18% above the Canberra market
100% compliance with ACT short-stay accommodation rules
Trusted Short-Stay Management
Canstay (formerly Canbnb) is Canberra’s first, largest, and most experienced short-term accommodation and Airbnb (short-stay) management company. We’re proud to now bring our proven model to Fremantle, Rockingham, and regional NSW.
We take the stress out of short-stay hosting with a complete end-to-end service:
Professional listings and photography
Guest communication and reviews
Dynamic pricing and occupancy optimisation
Premium linen and cleaning services
Interior styling and property maintenance
Transparent reporting with fast, reliable payments
Our Services
We take responsibility for every digital and physical step in the Airbnb process to ensure your guests have an excellent experience and leave great reviews, while you sit back and enjoy higher returns
Meeting
Our team will meet you in person to discuss the Airbnb property management process and answer any of your questions, obligation free
Listing
We will create all the content for your property’s unique listing and coordinate professional photography
Styling
Choose from furnishing options and let our team coordinate purchasing, delivery, assembly and installation
Communication
Be supported through a direct link to our whole management team. We pride ourselves on rapid response times to guest queries to ensure outstanding experiences
Cleaning
The number one priority for guests is cleanliness. Our cleaners replace our hotel quality linen between each stay and ensure every room is gleaming
Maintenance & Problem Solving
Unburden yourself from last minute changes, lost keys, emergency repairs, or late departures. We tend to issues as they are reported so your property is maintained.
Owners Stay
It’s your home so why not use it on any unbooked days
- Excellent staff
- Cutting edge technology
- Defined processes
Our Properties
There is no place like home, which is why guests would rather stay at your home than a hotel
We have helped dozens of Canberra Airbnb investors increase their returns without breaking a sweat and we would love to help you too.
Let’s work together
Laura 15
4 months ago
We had a really lovely stay! The location is great and the views are beautiful. The place was clean, comfortable, and had everything we needed. The host was very friendly and quick to reply, which made everything easy. We really enjoyed our time here and would happily stay again 🙂
Stephen Lyon
4 months ago
We had an amazing 4-night stay. The apartment was spotless and so comfortable. The bed was comfortable and the water pressure in the shower was spot on! The washer and dryer came in super handy too. It is under a 10 minute walk to the lakeside and all the amazing amenities. Would definitely stay again!
Maria Grima
4 months ago
The apartment is spotless, it has everything we need. The beds are very comfortable. We enjoyed sitting in the balcony facing the Glebe park. Communication with the host was great. The host responded to my messages quickly (less than 5 minutes). The location is perfect: very close to supermarket and food court. It is also very close to the lake (walkable in 5 minutes or less than 10 mins if you walk with little children) which has beautiful scenery. I and my family had a great holiday staying at this apartment. Highly recommended to people who look for a place to stay in Canberra for short or long term.
Wayne Yee
4 months ago
Airbnb
Daniel, thanks again for a wonderful two night stay in your apartment. It was a great way to rest and relax before I embarked on my move from Canberra. The unit was close to restaurants and coffee shops, had magnificent views of the lake and the rising sun but was exceptionally quiet and serene. Thanks for equipping the apartment with coffee, condiments and snacks. It made it so much easier to cook my own meals. I also took advantage of the well- furnished mini-gym downstairs.
Yes, the directions can be a little challenging but your detailed, step by step instructions along with the video made it almost foolproof. Whenever I come back to Canberra, your apartment will be top of my list. Thanks again.
Daniel, thanks again for a wonderful two night stay in your apartment. It was a great way to rest and relax before I embarked on my move from Canberra. The unit was close to restaurants and coffee shops, had magnificent views of the lake and the rising sun but was exceptionally quiet and serene. Thanks for equipping the apartment with coffee, condiments and snacks. It made it so much easier to cook my own meals. I also took advantage of the well- furnished mini-gym downstairs.
Yes, the directions can be a little challenging but your detailed, step by step instructions along with the video made it almost foolproof. Whenever I come back to Canberra, your apartment will be top of my list. Thanks again.
Terri tautu
4 months ago
Great stay overall! Daniel was a fantastic host and kept in touch the whole time. The place is beautiful, clean, and in a really convenient location near restaurants and coffee spots. Check-in was super easy, and the YouTube video made finding parking and the apartment a breeze. Would definitely stay again!
Sahil Sharma
5 months ago
I had a wonderful stay here! The place was very clean, comfortable, and exactly as described. Everything was well organized, which made the stay very relaxing and stress-free.
The host was absolutely amazing—very friendly, helpful, and quick to respond to any questions. They made sure I had everything I needed and made me feel very welcome throughout my stay.
The location was also great and convenient for getting around. I would definitely recommend this place to anyone looking for a clean, comfortable stay with a fantastic host. I would happily stay here again!
Daniel is amazing host !!
The host was absolutely amazing—very friendly, helpful, and quick to respond to any questions. They made sure I had everything I needed and made me feel very welcome throughout my stay.
The location was also great and convenient for getting around. I would definitely recommend this place to anyone looking for a clean, comfortable stay with a fantastic host. I would happily stay here again!
Daniel is amazing host !!
Teresa V
5 months ago
I had a great experience booking accommodation in Canberra through CanBnB. From the very beginning, Daniel from Can BnB was incredibly responsive and easy to deal with, making the whole process smooth and stress-free. Communication was clear and prompt, and everything from check-in to departure was handled seamlessly.
The property was exactly as described, clean, comfortable, and well-prepared for our stay. It was reassuring to know that Daniel was always available to help with any questions, which made the experience even more enjoyable.
I would happily recommend Daniel and CanBnB to anyone looking for reliable, well-managed accommodation in Canberra. Professional, efficient, and genuinely helpful – a great experience from start to finish.
The property was exactly as described, clean, comfortable, and well-prepared for our stay. It was reassuring to know that Daniel was always available to help with any questions, which made the experience even more enjoyable.
I would happily recommend Daniel and CanBnB to anyone looking for reliable, well-managed accommodation in Canberra. Professional, efficient, and genuinely helpful – a great experience from start to finish.
Melissa Clarke
6 months ago
Comfortable & affordable Lovely & clean. This apartment has all you need. Large balcony with bbq & seating. Close to shops restaurants.
Daniel our host was very accommodating.
We enjoyed our stay here very much.
Daniel our host was very accommodating.
We enjoyed our stay here very much.
Julie Crawford
6 months ago
We had a wonderful stay at this Airbnb. Communication was excellent from start to finish, making everything easy and stress-free. The property was very clean, neat, and tidy, and it felt incredibly spacious and comfortable throughout our stay. The location was fantastic and made getting around so convenient. We would happily stay here again and highly recommend it to others!
Terese Atkinson
6 months ago
Daniel is brilliant to deal with. His property is so spacious clean and comfortable. Kitchen is awesome and we loved our extra big bedroom . This is where we will stay in future. Location is perfect. Short pleasant stroll to major complex. Loved our stay.
Sophie Wacher
6 months ago
My stay in Canberra at Daniel's property was excellent. The apartment was clean, well maintained and had all the comforts of home. Daniel was a responsive host and all instructions were clear, making check-in/-out a breeze. I would highly recommend Canbnb.
Shania Ahipene-Ruru
6 months ago
Had a great experience at my airbnb stay in Canberra. Accurate and easy instructions in checking in and checking out. Daniel did a superb job, to ensure the place was perfect for my family of 5 (3 little ones - 4, 19 month old and 4 month old) and also gave us suggestions of places to visit nearby with kids. Definitely would recommend them for families visiting the nations capital!
Cath Tomlinson
6 months ago
Great apartment, clean and spacious. Daniel was terrific with communication and very helpful. Fantastic location, in the center of all the restaurants and bars, walking distance to supermarket. Very close to transport , large wrap around balcony with view. (See photo) Clean pool. Will definitely stay here again
Anna Rosendahl
7 months ago
I had a very comfortable stay at Daniel’s Airbnb in Gungahlin. It felt like a home away from home. The apartment was well furnished, great cooking facilities and comfortable bedding. It’s located within walking distance to all amenities- major shopping plaza, light rail and fantastic restaurants. I highly recommend this apartment.
Mike El
7 months ago
The stay was extremely relaxing. Set in a quiet and private location, the premises is central to all that Canberra has to offer. Daniel himself was extremely proactive, positive and immediately responsive to all communications. I highly recommend using this host. A+++
Byron C
7 months ago
We stayed in a property managed by Canbnb through Airbnb last week in Canberra. We were in town for a mix of work and leisure. The apartment was well presented with all the facilities as needed and as was advertised.
Would happily recommend and would stay again in future.
Unfortunately due to the short turnaround there, I didn’t take any photos inside the apartment that is worth sharing.
Would happily recommend and would stay again in future.
Unfortunately due to the short turnaround there, I didn’t take any photos inside the apartment that is worth sharing.
Ian D
7 months ago
We had a few days in Canberra visiting family over Xmas 2025. Daniel's two story townhouse was the perfect place for our stay. It is private, quiet, very comfortable and within walking distance to the dining precinct in Braddon. It is also within walking distance of the retail centre of retail centre of Canberra. There was a lower ground lockup garage immediately below which was easily accessible, with stairs to the living area above. We enjoyed the private courtyard there - we could read a book with the only sound was the gentle sound of wind through the trees. Daniel's house is a great place to stay with all the conveniences one would expect - highly recommended.
hiu lam szeto
8 months ago
We had a lovely stay in this cozy apartment with four rooms. Although there was only one shower and one toilet, it worked out fine for our group. The layout was efficient, and we managed well with the limited space.
The kitchen and dining area were compact but functional, making it easy to prepare meals together.
Would recommend for groups looking for a budget-friendly option!
The kitchen and dining area were compact but functional, making it easy to prepare meals together.
Would recommend for groups looking for a budget-friendly option!
Grace Oliver-Dearman
8 months ago
A friend and I stayed in a CanBnB property in Reid, Canberra for a long weekend birthday trip and could not be happier with our experience. The place was spotless, comfortable and private; the location was an easy stroll or quick uber to all the main attractions; check in and out were easy and clear; and our host, Daniel, was super helpful and quick to respond to any questions. Couldn’t recommend enough and would gladly organise a stay through them again
Patricia Quinlan
8 months ago
We really enjoyed the privacy of our 2 week stay at Daniel’s apartment in Kingston Foreshore. Spacious balcony, clean & comfortable accommodation, it was our home from home while visiting family in Canberra. Close to lots of restaurants & Kingston shopping, we enjoyed lakeside walks starting from just outside the entrance. A great location with secure underground parking we highly recommend this well-appointed accommodation for a relaxing stay.
Wendy D
8 months ago
A very comfortable, quiet and cosy 2BR cottage, which was clean and well equipped with modern facilities. Great location in Ainslie, close to Ainslie shops and Canberra Centre mall. Host Daniel was very responsive and helpful. We thoroughly enjoyed our stay and can highly recommend this property.
Geoff Lee
8 months ago
We've stayed at several of Daniel's/Canbnb Airbnb properties over the last 5 years or so, and the communication and arrangements have always been great. The place in Chifley is our favourite Airbnb in Canberra. It's clean, quiet, well appointed and very conveniently located for visiting the south side of Canberra which is where most of our relatives live.
Caroline Azzopardi
9 months ago
We really enjoyed our stay, the apartment is very clean, spacious and convenient to walk to lovely restaurants etc. Our host Daniel was very prompt with communication. We will look forward to staying here again on our next visit to Canberra. We highly recommend.
Portland Jones
9 months ago
Fantastic apartment in a great location. The host, Daniel is amazing - super quick to respond to messages and very helpful. The building itself is really cool and close to lots of nice restaurants. Definitely would stay again!
Rajesh Khadka
9 months ago
Daniel is friendly and easy to communicate. We stayed in his airbnb place which was really comfortable and smooth as it has everything you need during the stay. We stayed for 2 nights and enjoyed our stay there. Even being tired from travelling around Canberra, the place made relax and felt like own home.
David Baker
9 months ago
We arrived late on a Friday night and found that the shower screen of the main bathroom had a large pane of jagged smashed glass. The glass had mostly been cleaned but there were still bits of loose broken glass scattered. This was an unacceptable safety hazard - we are lucky nobody got hurt as we arrived to a scene of broken glass with no warning - late and tired. It was also significantly inconvenient. All 6 people were forced to use the 1 small en-suite removing privacy from that bedroom. The host has not responded to address our concerns except to say they would fix it (which they didn’t) - and to say that we shouldn't to use the bathroom. It is bizarre that they let us walk in there without knowing about the broken glass. They must have known from the cleaner at least - because most of the loose glass had obviously been cleaned - leaving only a few bits of loose glass (which is still totally unacceptable and dangerous) and a large pane of jagged broken glass. We are exploring our options to report the host for renting the place in such an unacceptable condition.
Paul David
10 months ago
Stayed at a property in the Midnight Hotel, Braddon. Really nice accommodation with comfortable beds and very convenient location to some great places to eat and drink. Late night swims were great too. Loved sitting out on the balcony drinking a coffee in the morning just watching the world happen below.
Daniel was very responsive and provided very clear instructions for parking and checking in and out.
Would definitely stay again.
Daniel was very responsive and provided very clear instructions for parking and checking in and out.
Would definitely stay again.
Nimesh
10 months ago
Had the pleasure of staying 27 nights in Daniel’s Griffith apartment - an absolute gem!
The place was comfortable, well-equipped, and perfectly located. Tucked away in a peaceful spot just minutes from shops and cafes. It had everything we needed for a long stay, and comms was 10/10 throughout. Highly recommend and would happily stay again!
The place was comfortable, well-equipped, and perfectly located. Tucked away in a peaceful spot just minutes from shops and cafes. It had everything we needed for a long stay, and comms was 10/10 throughout. Highly recommend and would happily stay again!
Andrea Gynn
10 months ago
Peaceful, clean, safe, and convenient. This perfect little apartment is a great place to stay in Canberra if you're there for work or leisure. Located parallel to Lonsdale Street and easy walking distance to the Canberra Centre. Enjoy a morning cuppa on the balcony while watching the sun rise over Mount Ainslie.
Kaitlan Rowe
10 months ago
What a wonderful apartment! Everything was exceptionally clean and comfortable, and the booking process was so easy. Fantastic customer service and a wonderful apartment to call home for a couple of days. Will definitely be keeping this in mind for my next trip to Canberra ☺️
Christina Laws
10 months ago
Stayed at Daniels unit in Kingston for 3 nights and was a great stay. Clear communication, easy access, convenient parking, spotless, clean unit with all the amenities you need. Walking distance to local shops and great cafes and right near the lake. Loved my stay, quiet location and would stay there again.
Nelly Sobarzo
11 months ago
Daniel's peaceful retreat was absolute bliss! The beautifully scented rooms and uplifting decor created a serene atmosphere, while the comfortable beds ensured a restful stay. Conveniently located in a quiet street yet close to shops, cafes, and restaurants, it had everything we needed for a relaxing Canberra getaway. We'd highly recommend it and can't wait to return!
Resmi Ajith
11 months ago
We had a wonderful stay at Daniel’s place! The home was spotless, comfortable, and exactly as described in the listing. Daniel was a thoughtful and responsive host, always quick to answer questions and make sure we had everything we needed. The location was convenient, with easy access to shops, transport, and local attractions.
We truly felt at home and appreciated the warm hospitality. Highly recommend Daniel’s Airbnb to anyone visiting the area — we would definitely stay here again!
We truly felt at home and appreciated the warm hospitality. Highly recommend Daniel’s Airbnb to anyone visiting the area — we would definitely stay here again!
Mary Fallon
11 months ago
Very comfortable and well appointed spot (with terrific showers). Very nice to have all the manuals for all the kitchen equipment. Great if you have a car. Only one set of keys, fyi. Shops within walking distance, nice quiet neighborhood. Try to get there during daylight--we found it difficult to find the entrance and the mailbox when we arrived at night. Would definitely stay here again.
Antonia Kalcina
11 months ago
My family and I stayed at the apartment in Braddon, Canberra. The apartment was clean, spacious and in a great location.
We were a short drive away from all major tourist attractions and within walking distant of amazing shops, cafes, bars and restaurants.
Daniel was a great host - super responsive and always friendly.
10/10 would stay again!
We were a short drive away from all major tourist attractions and within walking distant of amazing shops, cafes, bars and restaurants.
Daniel was a great host - super responsive and always friendly.
10/10 would stay again!
Didier Moutia
12 months ago
This property is right in Canberra CBD and very conveniently located to restaurants and main attractions at Canberra. The place was cosy, clean and well-appointed. Something I especially loved was the readily available power points and USB charging ports next to the beds. The owner was super friendly and responsive. Will definitely visit again.
Eric
1 year ago
We had a fantastic stay at this lovely 2-bedroom, 2-bathroom standalone granny flat. From the moment we arrived, we were impressed by how beautifully maintained everything was.
As a family with young kids, we were especially grateful for how thoughtfully equipped the space was. There were plenty of age-appropriate toys to keep the little ones entertained and a highchair and portacot ready to go, these child-friendly touches made our stay so much easier and more relaxing.
The layout was perfect for our family, giving us space to spread out, and the kitchen had everything we needed to prepare meals.
The listing was located in a peaceful quiet suburb of Canberra but was conveniently a short drive from all the main attractions that we were interested in during our stay.
We wouldn’t hesitate to book again – highly recommend for anyone traveling with kids!
As a family with young kids, we were especially grateful for how thoughtfully equipped the space was. There were plenty of age-appropriate toys to keep the little ones entertained and a highchair and portacot ready to go, these child-friendly touches made our stay so much easier and more relaxing.
The layout was perfect for our family, giving us space to spread out, and the kitchen had everything we needed to prepare meals.
The listing was located in a peaceful quiet suburb of Canberra but was conveniently a short drive from all the main attractions that we were interested in during our stay.
We wouldn’t hesitate to book again – highly recommend for anyone traveling with kids!
Shelee
1 year ago
A light, airy, spacious apartment. Immaculately clean, well appointed with everything we needed and a great view of the mountains. The two car space secure parking was a bonus! We will definitely be back!
Lauren
1 year ago
The apartment in Kingston was beautiful and well furnished. It felt like home! The view was fantastic. The host were fantastic in their communication, and I would not hesitate to recommend!
rickard johansson
1 year ago
Wonderful apartment in a quiet and nice place with a fantastic view! Close to everything. The apartment was clean and nice and I absolutely loved it.
I will definitely come back.
I will definitely come back.
Susan Martin
1 year ago
A beautiful spot! The space is beautifully decorated and comfortable. The outside balcony is private, comfortable and overlooks the park. Location is ideal for walking, has multiple eateries close by and lots of shopping.
Andrea Lamont-Mills
1 year ago
Wonderful apartment and fantastic host. Nothing was too much trouble. Daniel was so easy to communicate with, check in a breeze and the extra touches so welcome after a long day of work and travel. Perfect location for any Canberra trip!
石原雄介
1 year ago
It is a perfect family friendly apartment hosted by a helpful team, close to the city centre, and located in a quiet suburb. We will definitely stay here again when we come back to Canberra, an underrated city full of hidden gems.
HY Park
1 year ago
It’s a very nice place and I love it.
The rooms are very clean and comfortable, the kitchen is clean too.
I hope that I will reserve it again.
Thanks a lot.
The rooms are very clean and comfortable, the kitchen is clean too.
I hope that I will reserve it again.
Thanks a lot.
Nikki Alberts
1 year ago
A great location and a really comfortable apartment. The complex has an outside pool area that is well appointed, with a good sized gym and sauna. I look forward to staying again!!
Scuz buckets4eva
1 year ago
I've never used an Air BNB before this one. I found it a great experience. I was given great but simple instructions to find n access the joint. I was given a video that went through everything without that boring time wasting ferl. It was great and stress reducing.
The place was modern, exceptionally clean and well decorated/furnished.
We got there after a long drive, got the key, got to our car park and to our rooms.
Made to feel important when we entered by the way it was all set up.
I met other people staying in the building and I don't know if they were permanent residence or visitors but everyone was polite and friendly. Very comforting.
We had a great time visiting our capital and its sights over a longish weekend.
And there is this massive park just a short walk away full a great stuff!.
I'm use to space as a farmer with several hundreds of hectares at my personal disposal and the park was a connection for me to keep the city madness away.
Daniel the owner was at my disposal and very helpful.
Thankyou for our stay, it was my first holiday away from the farm in a great many years.
The place was modern, exceptionally clean and well decorated/furnished.
We got there after a long drive, got the key, got to our car park and to our rooms.
Made to feel important when we entered by the way it was all set up.
I met other people staying in the building and I don't know if they were permanent residence or visitors but everyone was polite and friendly. Very comforting.
We had a great time visiting our capital and its sights over a longish weekend.
And there is this massive park just a short walk away full a great stuff!.
I'm use to space as a farmer with several hundreds of hectares at my personal disposal and the park was a connection for me to keep the city madness away.
Daniel the owner was at my disposal and very helpful.
Thankyou for our stay, it was my first holiday away from the farm in a great many years.
Ned Hall
1 year ago
Great spot to stay in, excellent hosts with super fast communication. Highly recommended!
Jim Perkins
1 year ago
A very comfortable and clean apartment. Well equipped . Easy and pleasant walk to the CBD and restaurants and shops. Would not hesitate to book again if in Canberra.
Herbert Treutlein
1 year ago
Daniel's apartment is a great comfortable place to stay in the centre of Kingston. It is clean, easy to find and spacious. There are plenty of good restaurants and cafes in walking distance and also to the lake front. Our family enjoyed our long weekend and would not hesitate to come back another time.
Debra Clark
1 year ago
The location was close to an event we were attending & suited our needs perfectly. This is the 2nd time we have stayed at this property. It is well appointed with comfortable beds. Being a 2-bathroom property is a bonus for us.
Ian Mason
1 year ago
An excellent apartment in a great location. Everything we needed was in this really well equipped apartment, very clean and very comfortable. We were travelling with another couple and the space was perfect for the four of us. The collection and return of the keys was super easy from right outside the same building and the car parking easy. Being next to the city walk in the CBD precinct means easy access to cafes restaurants and shops. Would definitely stay again, thank you Daniel!
florian preis
1 year ago
Great place to stay in proximity to the ANU campus. Also close to the waterfront to go for a run or walk.
Shuhrah Allahyani
1 year ago
It was a wonderful stay. The apartment is on the 14th floor and has a beautiful view of the city. The furniture is beautiful and elegant, and everything is very clean. The location is in the city center. Everything is close to you. Restaurants, cafes, shopping centers, and close to the Australian National University. Communication with the host is easy and quick. I hope to stay again when I visit Canberra.
Jonathan Maran
1 year ago
Great stay. Clean, modern, comfortable accommodation and in a lovely location.
Angela `Hewitt
1 year ago
Great seamless experience and had a great stay at the Bruce apartment with no complaints 🙂
Mary-Anne Rosevelt
1 year ago
This apartment across the road from Glebe Park was perfect!! It was clean and modern and close to everything. I would highly recommend and will definitely be coming back when we are back in Canberra. Daniel the host was very prompt in answering all questions. Definitely a 10 out of 10 experience!!!
Marina Rootes
2 years ago
We stayed in Braddon . We found from the time of booking to leaving was a smooth friendly experience. Our unit was amazing , very organised and immaculate. We had everything we needed for a 4 day stay . We were central and only used our car on day 3 . The owners were extremely helpful and the directions were very clear snd easy to understand . Definitely would stay there again.
Warwick Luxon
2 years ago
All is fine as long as nothing goes wrong then they are experts at giving the run around.
We booked a stay based on the advertisement and it turned out the advertisement was misleading and deceptive and in conflict with consumer laws.
An example - the advtisement boasted airconditioning the unit had been tagged out of service since February 2024 ie 9 months - it was a 35 deg day.
They offered alternative accommodation which didn't happen and refused a refund of any sort.
Warning do expect ethical service if anything goes wrong and a lot did.
I will be spreading my experience and the refund that could have been made will no doubt be lost as no doubt I will not use them again and expect others won't as well.
We booked a stay based on the advertisement and it turned out the advertisement was misleading and deceptive and in conflict with consumer laws.
An example - the advtisement boasted airconditioning the unit had been tagged out of service since February 2024 ie 9 months - it was a 35 deg day.
They offered alternative accommodation which didn't happen and refused a refund of any sort.
Warning do expect ethical service if anything goes wrong and a lot did.
I will be spreading my experience and the refund that could have been made will no doubt be lost as no doubt I will not use them again and expect others won't as well.
Elise Terrell
2 years ago
Hi, I’m writing this review as an owner who letted my property through the Canbnb management company on Airbnb.
I really don’t like providing negative reviews on Google, but I was very disappointed by my experience and I want to make other owners aware of the issues I experienced.
For example, I requested a gardener to come once a month prior to leaving Australia and we returned to find many of our plants had died. The company wouldn’t consider providing us with any compensation, despite that I was paying for the gardener and they were regularly servicing the house.
We also have a small dog and Canbnb couldn’t guarantee that pet safe products were used on the garden. This caused me a lot of anxiety when we returned and our dog was sick. Thankfully, they eventually confirmed all products used were dog safe.
I often asked for things to occur via WhatsApp and despite written agreement from staff, it didn’t occur. This led to me feeling very misled, de-prioritised and frustrated.
I was also promised that we would return to a house that was cleaner than before. Instead, we returned to damage, such as carpet stains and a hole in the wall, which I needed to alert the company to before any action was taken.
Judging by guest reviews, most of our guests had a positive stay. However, as owners, our experience wasn’t nearly as positive.
I really don’t like providing negative reviews on Google, but I was very disappointed by my experience and I want to make other owners aware of the issues I experienced.
For example, I requested a gardener to come once a month prior to leaving Australia and we returned to find many of our plants had died. The company wouldn’t consider providing us with any compensation, despite that I was paying for the gardener and they were regularly servicing the house.
We also have a small dog and Canbnb couldn’t guarantee that pet safe products were used on the garden. This caused me a lot of anxiety when we returned and our dog was sick. Thankfully, they eventually confirmed all products used were dog safe.
I often asked for things to occur via WhatsApp and despite written agreement from staff, it didn’t occur. This led to me feeling very misled, de-prioritised and frustrated.
I was also promised that we would return to a house that was cleaner than before. Instead, we returned to damage, such as carpet stains and a hole in the wall, which I needed to alert the company to before any action was taken.
Judging by guest reviews, most of our guests had a positive stay. However, as owners, our experience wasn’t nearly as positive.
Lily Godfrey
2 years ago
I stayed at the 3 bedroom house in Braddon Canberra! Ummmmm SO GOOD. Will 100% recommend and will 100% be back. Communication with owners was amazing, their responses were fast and really easy to understand. The house was CLEAN which made it a great success for when we were leaving, everything had a place, was free from clutter. There were lots of resources - extra blankets, cups, utensils to actually cook a whole meal, plenty of bedrooms ALL with an ensuite! Are you kidding me it was incredible. I can’t recommend this place enough. Instructions were very clear and owner was very professional and polite. Canbnb stay was a 10/10 😊
Matthew Wilkinson
2 years ago
It’s clear these review are paid for. The apartment I stayed in was dirty, old, cheap and felt like I was walking into an op-shop. Dust and grime everywhere, food still on surfaces and hairs on the bathroom floor. The furniture was broken, the balcony door barely useable and a grating noise from the air condition which made it impossible to sleep. AVOID.
Cathy Zhou
2 years ago
I've only had positive experiences staying at their properties, now I know if I'm booking through them, the property is always going to be superb! Highly recommend their properties
Kate Altomare
2 years ago
Perfect little place for a quick visit - well-appointed and good location. Will definitely be back!
Bob and Linda Downing
2 years ago
If I could rate it as zero stars I would. Arrived yesterday just after 3pm, curtains missing in main bedroom, wi fi not working, frontdoor lock jamming....the list goes on and on. Spoke to the owner/manager who said that someone would attend to rectify.... still waiting at 9am. This is an important break for us with 2 grandchildren who we rarely see. It has all gone belly up since yesterday afternoon. I cannot recommend this company.
Jaiden Coonan
2 years ago
UPDATE 21/05/24: Feel like I should clarify as CanBNB have felt it necessary to name the person who made the booking, which again is terrible customer service and I would encourage them to delete it.
I feel like I need to be ABUNDANTLY clear that Can BNB were told that they would receive a payment for the replacement keys once they sent through an invoice or receipt for the cost. This is not what they did, they were demanding money without doing any work or proving that any work would be done.
The claim was then cancelled by Air BnB because Can BnB were taking too long, and given that the "co-owner" replaced the keys, I suspect that they had a few spare – maybe?
ORIGINAL POST:
Terrible service that is opposed to Air BnB’s rules. I am responding on behalf of a person who made the booking and having the issue.
In a completely and random unfortunate event, a key was dropped into the elevator shaft — incredibly unlucky, no bounce just went straight down the smallest gap.
After this CanBnb was contacted immediately and informed of what happened, there was a spare key so access wasn’t an issue.
At first “Daniel” responded (it would seem that Daniel isn’t a person, but rather a collective of various customer service reps) and based on their questions clearly knew nothing about the property, but asked for photos and said they would inform the building manager (this was after asking to “see if there was a reception desk”… there wasn’t).
They said that they would be able to retrieve the key when the lift was being serviced, this will be important later on.
Two weeks after the stay there had been no contact about the key, then Canbnb and “Daniel” requested a $225 payment that was then immediately cancelled and bumped up to $421. The explanation was that they needed to replace the locks AND get a new key and fob (the fob was for the building, so it is unclear what the story is there).
When questioned why a locksmith was needed when only one set was lost they said for security reasons… for a key that was lost in an elevator shaft.
They have said they spoke to building management and that they could retrieve the key when the lift was being serviced, or pay $600 (so it costs $421 to replace a key, fob and change the locks or $600 to retrieve a key from an elevator shaft????)
Not disputing having to replace the key and pay for a replacement fob, that’s fair enough, and we offered to pay for the cost of the key and fob once an invoice with a receipt for those charges had been issued.
Contacted AirBnb about this and the helpful staff said that the company cannot do this, and this was then told to CanBnb who ignored that and are persisting that a locksmith is needed.
It’s obvious that “Daniel” from CanBnb is an assortment of customer service reps who do not know the context of the issue and are intermittently responding to the dispute.
It’s evident that they know that they cannot charge a random number as they’re now saying that losing the key “will incur a fee”. That’s not up for dispute, what is being disputed is charging an arbitrary amount for an ordinary door key and building fob.
CanBnb is just a AirBnb subletting agent acting as a middle man. Their customer service is appallingly detached and impersonal and they’re clearly imposing their own rules that don’t align with AirBnb’s.
I would suggest a high degree of caution when dealing with CanBnb and always question what they say, because there is probably more than one person saying various things.
I feel like I need to be ABUNDANTLY clear that Can BNB were told that they would receive a payment for the replacement keys once they sent through an invoice or receipt for the cost. This is not what they did, they were demanding money without doing any work or proving that any work would be done.
The claim was then cancelled by Air BnB because Can BnB were taking too long, and given that the "co-owner" replaced the keys, I suspect that they had a few spare – maybe?
ORIGINAL POST:
Terrible service that is opposed to Air BnB’s rules. I am responding on behalf of a person who made the booking and having the issue.
In a completely and random unfortunate event, a key was dropped into the elevator shaft — incredibly unlucky, no bounce just went straight down the smallest gap.
After this CanBnb was contacted immediately and informed of what happened, there was a spare key so access wasn’t an issue.
At first “Daniel” responded (it would seem that Daniel isn’t a person, but rather a collective of various customer service reps) and based on their questions clearly knew nothing about the property, but asked for photos and said they would inform the building manager (this was after asking to “see if there was a reception desk”… there wasn’t).
They said that they would be able to retrieve the key when the lift was being serviced, this will be important later on.
Two weeks after the stay there had been no contact about the key, then Canbnb and “Daniel” requested a $225 payment that was then immediately cancelled and bumped up to $421. The explanation was that they needed to replace the locks AND get a new key and fob (the fob was for the building, so it is unclear what the story is there).
When questioned why a locksmith was needed when only one set was lost they said for security reasons… for a key that was lost in an elevator shaft.
They have said they spoke to building management and that they could retrieve the key when the lift was being serviced, or pay $600 (so it costs $421 to replace a key, fob and change the locks or $600 to retrieve a key from an elevator shaft????)
Not disputing having to replace the key and pay for a replacement fob, that’s fair enough, and we offered to pay for the cost of the key and fob once an invoice with a receipt for those charges had been issued.
Contacted AirBnb about this and the helpful staff said that the company cannot do this, and this was then told to CanBnb who ignored that and are persisting that a locksmith is needed.
It’s obvious that “Daniel” from CanBnb is an assortment of customer service reps who do not know the context of the issue and are intermittently responding to the dispute.
It’s evident that they know that they cannot charge a random number as they’re now saying that losing the key “will incur a fee”. That’s not up for dispute, what is being disputed is charging an arbitrary amount for an ordinary door key and building fob.
CanBnb is just a AirBnb subletting agent acting as a middle man. Their customer service is appallingly detached and impersonal and they’re clearly imposing their own rules that don’t align with AirBnb’s.
I would suggest a high degree of caution when dealing with CanBnb and always question what they say, because there is probably more than one person saying various things.
Paul S
2 years ago
Fantastic modern apartment, with great views from its balcony. Great location with easy access to shopping, bars, restaurants etc.
Daniel was a great host and very responsive to any questions. I recommend his apartment and would definitely stay again.
Daniel was a great host and very responsive to any questions. I recommend his apartment and would definitely stay again.
Daniel Pye
2 years ago
Great overall experience - efficient and easy check-in process, timely communication, clean and well presented property (with full amenities), and a fantastic location!
The Impulse
2 years ago
Depends on the apartments/ house . Some apartments/ houses are very clean and tidy and some lack maintenance. However, CanBnb always tries to maintain good quality service and tries to keep their apartments/ houses very clean and tidy.
Brendan Hines
2 years ago
Daniel's place matched all descriptions and photos. Was easy to find and check in, and instructions were clear and easily understood. Daniel was very responsive in all communication. The space itself was clean, tidy and well fitted out with everything you need. A nice, quiet place and will book again.
Hamish Scott
2 years ago
Great place to stay, convenient location with large supermarket and places to eat just two blocks away. Good facilities and comfortable stay. Would recommend and definitely book if back in the area. Our group really enjoyed staying here.
Jason Nightingale
3 years ago
i had a great experience here the hosts were very helpful if i had any questions the property was clean very comfortable and in a great location id highly recommend
Greg Howell
3 years ago
Great location, quiet, clean and modern unit, Host was great and quick to respond to any questions. Will stay again
Mary Scicchitano
3 years ago
Great apartment. Really comfortable and clean. Excellent option for sharing between two couples.
di dean
3 years ago
We stayed at Daniels apartment for 12 days and everything was perfect. The apartment was spotless , and so comfortable an beautiful. It had everything we needed for our stay. Daniel was a wonderful host.we definitely will be staying again. Highly recommend thanks Di & Lewis Dean
Felix Quah
3 years ago
This is a place i can definitely recommend as it is close to Food and close to the tram. It has an indoor heated swimming pool with a gym and the actual apartment itself is nice and clean. I have stayed here, twice with my family, second time, without hesitation, to even look elsewhere.
David Short
3 years ago
Brilliantly located - this apartment was such a great place to stay. Daniel was a great host and answered all our questions. Right on the water, restaurants and walks, we will use it again.
Zayne Nathaniel
3 years ago
The airbnb was extremely spacious! Located in a very convenient spot too - just walking distance from the city centre. Extremely comfortable experience that I would highly recommend to anyone looking to stay in Canberra!
Ashlee Waugh
3 years ago
Beautiful apartment, clean, good location. Responsive host. Quality kitchen facilities. Would recommend to others and would stay again.
will miles
3 years ago
A excellent alternative to renting out your property. They not only have access to Airbnb but also have long term stay clients.
Its nada Zainab
3 years ago
It was spacious, easy check ins and close to everything. Has gym & sauna which is great and very convenient for me! They also supplies some of amenities you needed such as detergent, shampoo, shower gel etc. Highly recommend!
Nina Mil
3 years ago
Lovely place, extremely clean and the host was very responsive and helpful. Would stay there again.
Jo-anne O'Brien
3 years ago
Daniel is a wonderful host. The communication was great. The apartment itself is well appointed and in a central location.
Matt Wighton
3 years ago
Great place to stay in Braddon, close to great restaurants and bars and walking distance to the centre.
Darrin Free
3 years ago
We had a very comfortable stay. Great location for us. Restaurants and supermarkets right next door.
Nick Read
3 years ago
This was probably one of the most comfortable and better appointed AirBNB stays that we have had. Daniel’s place was perfect for our needs.
Lynne Mullins
3 years ago
Great home to get comfortable in. Close to town and restaurants....3mins walk. Comfortable bed. Kitchen equipped with everything that you could need for a long or short stay. Reverse cycle air-conditioning. WiFi. TV with YouTube. Daniel was quick to respond to any questions. All in all, it is a wonderful place to stay. I can totally recommend .
Tash
3 years ago
Daniel was such a great host and I 100% recommend his Airbnb. It was in a fantastic location and had a lot of really helpful amenities. It was super clean and spacious and was exactly what we needed for our stay. Will definitely stay again when back in Canberra. Thanks Daniel!
V Zhu
3 years ago
It's a beautiful townhouse, clean with peaceful neighbourhood and close to city center. The place feels like home, would definitely be back when I got the chance to visit Canberra again. Highly recommended, thanks for hosting us!
Bev Mallon
3 years ago
We loved our stay at Daniel's place. The apartment was exactly as photographed ... a lovely, comfortable place and we didn't want for anything. The location was also perfect ... a beautiful view of the lake. A morning coffee sitting on the balcony watching the sunrise rise was the best way to start the day. There were local cafes and restaurant along the board walk just downstairs. Daniel was also very helpful, friendly and prompt with all communication and made check in a breeze. I would not hesitate to stay here again if we're lucky enough to get back this way.
Bruce W
3 years ago
Great unit with view.
Very comfortable and new.
Has 2 parking spots and easy access.
A good base for Canberra
Recommended.
Very comfortable and new.
Has 2 parking spots and easy access.
A good base for Canberra
Recommended.
Dilip Tharoor
3 years ago
Our recent Airbnb stay was an absolute gem. The apartment's standout feature was undoubtedly the mesmerising view overlooking the water. From sunrise to sunset, it provided a breathtaking backdrop to our entire stay, leaving us utterly captivated. Daniel's instructions for check-in were crystal clear, ensuring a hassle-free arrival. What truly set this experience apart was the host's meticulous attention to detail within the apartment. Every corner was thoughtfully curated, showcasing a commitment to guest comfort and satisfaction. The fully equipped kitchen, well-stocked with essentials, was a pleasant surprise, making dining in a pleasure. The apartment's cozy amenities and thoughtful touches, added a touch of luxury to our stay. In summary, this Airbnb offered a perfect blend of natural beauty and exceptional hospitality. It's a place where you can unwind, connect with nature, and relish the host's genuine dedication to providing an unforgettable experience.
Akash Singh
3 years ago
We had a great stay! Property was clean and as described in the photos! Location is amazing and close to all attractions in Canberra. Daniel was prompt in responding to my messages and proactively provided info! Thanks Daniel again!
Abraham Samma
3 years ago
My wife and I stayed here for several weeks. Lovely place, excellent host. You won't regret staying here. Highly recommended.
brylee netzler
3 years ago
Stayed at this place for 5 nights. The place was so clean and so modern we loved it! Very close to the city central, we didn’t drive much to the central part of Canberra but walked & rode the public electric scooters. Would definitely stay here again!
jen deer
3 years ago
A fabulous place to stay so close to the city. Very clean and very comfortable. Would highly recommend it.
Jessie Klass
3 years ago
Excellent accomodation. High quality, spacious and quiet. With excellent swimming facilities. Situated in a great area with amazing restaurants.
Obinna v
3 years ago
Daniel is an excellent host, instructions and information are clear to the point.
Very responsive to enquires.
The accommodation is superb, close to essential amenities.
Very responsive to enquires.
The accommodation is superb, close to essential amenities.
Khan Anam
3 years ago
Great place to stay. Modern, comfortable, clean. Daniel was a wonderful host, easy to communicate and always available. Strongly recommend!
Joanne Ellard
3 years ago
Great host, answered my question that I had very quick, clean and tidy unit, picture and description are spot on. Would recommend Daniel as host
Uwe Bauer
3 years ago
Great place to stay and great location - had everything we needed. Highly recommended
Kate Northey
3 years ago
We had a great time and found the check in instructions very clear with the pictures that Daniel provided. Having the high chair there was extremely useful for our little one. The apartment was comfortable, and a great location, just across the road from the Canberra Centre.
Prashant sukhija
3 years ago
Daniel’s accommodation was awesome. Great location, beautiful views, all the amenities were nearby. The property was mind blowing. Nicely presented. Being a first time user of air bnb, I found it very easy to communicate with the property owners. Responsive nature and helpful whenever needed in regards to the instructions. Lastly, thanks a lot Daniel. We will not be staying anyways else whenever we visit Canberra next. Cheers 🥂
RodnAmy Packer
3 years ago
Absolutely loved staying here. Destination, cleanliness and comfort of the home was so good. Definitely coming back...
Benjamin Hudson
3 years ago
Daniel is as responsive, even patient, as one could possibly hope. Great host, just far enough from city centre to make it an easy walk yet quieter than the Civic centre. All in all a great experience. 👍
Cassandra Clarke
3 years ago
Very comfortable bed! Great location and perfect for a quick visit to Canberra.
Lori McClure
3 years ago
Such a lovely apartment to stay in for my family and I, so helpful that the shops and restaurants were very close to walk too I will definitely stay here again.
Rodney Wegner
3 years ago
Great location for our 5 night stay in Canberra. Well appointed, roomy and comfortable apartment with all your kitchen needs. Easy and clear checkin instructions. Spectacular views and close to a range of restaurants and cafe.
Highly recommend!
Highly recommend!
Marius van der Merwe
3 years ago
Great place, excellent location and amenities. Bonus car space in the basement. Highly recommended
Wolfi Greber
3 years ago
If this place was another object, then it would be a jewel. And if it were a jewel, then for sure a diamond. Loved it, raises emotions and spirits. And the next pot of beer just a minute away. Daniel was very helpful also. Thumbs up for this mate!
Michael Mahon
3 years ago
Amazing place to stay. Host Daniel presented a superb apartment with everything you could need. Excellent location with Canberra at your door step. Private secure parking was also supplied. I could not recommend Daniel and his apartment enough. We were more then pleased with our stay. Thanks Daniel
Greg Harris
3 years ago
The property we stayed at was perfect for our needs of being close to family. It is a large spacious and well kept home. Extremely tidy and well maintained. The main bedroom and en-suite are is large and private to the rest of the house. All bedrooms were of a good size with very comfortable bedding. The kitchen and amenities were modern and well appointed. A wonderful deck area and garden at the back of the house was perfect for afternoon drinks. We thoroughly enjoyed our stay in this charming family oriented home.
Geoffrey Saul
3 years ago
This is a very comfortable, well appointed flat. Daniel is a very professional and responsive host and communicated proactively to ensure our stay was smooth and comfortable. We had everything we could possibly need. The location is excellent and convenient, with onsite parking that makes a perfect stay if you're driving. There's a great grocer across the road and great restaurants within walking distance. Highly recommended and would love to stay there again.
Tommy Gunz
3 years ago
Place was amazing,prime location,beautiful views, close to the amenities restaurants,bars,the lobby has a great coffee and restaurant..
cheap
Friendly
Very clean and tidy
Centre of the city with a view
cheap
Friendly
Very clean and tidy
Centre of the city with a view
Rose Savage
3 years ago
An excellent apartment, great views, lovely decor, comfortable and well appointed. Daniel is a great host too.
Jarrod Davey
3 years ago
Great apartment in an awesome location. Bed and couch were very comfy and the kids loved the pool, especially since it was the middle of winter. Walked to the city centre but also had fantastic eateries right round the corner. Give Bent Spoke brewery and the Tikka Hut food van a go!!
Gardiner Farms
3 years ago
This apartment was comfortable, modern and well equipped. The location is very handy with cafes and restaurants in easy walking distance or a short drive if you prefer. Daniel was easy to deal with. We will stay here on our next visit to Canberra.
Roger Tan
3 years ago
We really enjoyed our stay at Daniel's place. A very pleasant and lovely apartment. All things were new and worked well (the check-in process was a little complicated though). There was even a heated swimming pool and gym in the basement. The apt is centrally located and easily accessible to one of the main thoroughfare, Parkes Way. It was only a 10 mins walk to Canberra Centre and there was an underpass which gave us direct access to the lovely Commonwealth Park. Will stay again if we revisit Canberra.
Milinda Rathnayake
3 years ago
I had the most incredible experience staying at this outstanding apartment with its breathtaking view! Daniels was extremely responsive, and the place was not only impeccably clean, but also impressively spacious and thoughtfully equipped. With secure parking and easy access to the city, I highly recommend it to anyone seeking a remarkable stay.
Serena Winters
3 years ago
Daniel’s home is in a great location, nice and quiet and very close to shops including Woolworths and a pharmacy. Spacious apartment and easily accommodated the 6 of us. Roughly an 18-20 minute drive into Canberra. Daniel is easy to communicate with, and responds in a timely manner. Instructions for check in/out were very simple and easy to follow.
Nehal Nader
3 years ago
I strongly recommend Daniel’s place .it’s in the heart of Canberra centre , near to everything . The building itself is new , spacious and very quiet. The flat was in immaculate condition . Super clean and tidy. Beds were super comfy with huge windows overlooking lovely views . Kitchen was well equipped . We really would love to stay there again .
Mike Krasowski
3 years ago
Daniel is an excellent host, quick to respond and caring about his apartment. The location was excellent, close to the CBD and the light rail and with 2 underground car parking slots. The apartment was well stocked with all the right amenities. A great choice from our perspective.
