Frequently Asked Questions

Are short-stay rentals (Airbnb) legal in Canberra and other states?

Yes.

The ACT Legislature has authorised short-stay accommodation. However, some real estate agents and strata companies may still misrepresent the rules surrounding short-stay options in Canberra.

From 1 July 2025, the ACT Government introduced a 5% Short-Term Rental Accommodation (STRA) Levy on bookings of fewer than 28 days. This levy is automatically collected at the time of booking through platforms such as Airbnb, VRBO, or CanStay.com.au.

While there are no licensing or registration requirements in Canberra, hosts must comply with certain legal obligations. Most Canberra properties are held under a Crown lease, which does not prevent short-term letting.

All our properties in WA are fully registered with the State Government and hold local council Development Approval (DA) to provide short-stay accommodation.

Is my home suitable?

There are no specific ideal properties, however location does make a difference. There is a correlation between demand and proximity to key locations, such as the city centre or universities. Properties with unique features, such as water views or multiple bathrooms, also perform well.

How quickly can I get started?

Once you decide to proceed, we can have your property listed and ready for guests within 1–2 weeks, depending on any styling or photography requirements.

How much will I earn through Airbnb?

Your potential income depends on property type, location, and seasonal demand. Short-term rentals outperform traditional long-term leases in Canberra, especially during peak parliamentary periods and event weeks.

Revenue also varies depending on desirability factors, such as location and uniqueness. We aim to increase your net return by 20-40% depending on your personal usage.

Who handles the day-to-day tasks?

Who handles the day-to-day work?

If you work with Canbnb, we take care of everything:

  • Guest communication and bookings

  • Cleaning, linen, and restocking supplies

  • Professional photography and listing optimisation

  • Maintenance coordination and urgent repairs

  • Guest screening and review management

  • AI driven pricing

How do you set the pricing?

We use a combination of market data, seasonal trends, and dynamic pricing tools to maximise both your occupancy and nightly rate. Rates are reviewed regularly to ensure your property stays competitive.

What is the average length of stay in Canberra?

2.8 nights

What is the occupancy rate?

Your home is likely to be occupied an average of 5.5 nights per week, or 78 percent of the time – based on eight years of our data.

What are your fees?

We charge 20% of the net rental income (22% including GST).

What is the commitment period?

We prefer a 12 month commitment, noting that you can use the property yourself during this period.

Can I use my home even though it’s managed by Canbnb?

Yes of course! You can block-out any unbooked days at your property for you or your friends. There is no nightly charge, only a one-time cleaning fee at the end of your stay.

What about damage or problem guests and insurance?

The vast majority guests will treat your home with great respect and leave it as clean as they when they arrived. We screen all guests carefully, take a security deposit where appropriate, and manage any insurance claims if an incident occurs. Platforms like Airbnb also offer Host Protection Insurance against third party (guest) claims of property damage or bodily injury up to $1 million USD.

We recommend owners retain home and contents insurance policies in addition to the Airbnb Host Protection policy.

How are payments handled?

We provide clear, itemised monthly statements showing your bookings, expenses, and net income. Payments are transferred directly to your nominated account.

Our monthly accounts are managed by a Trust Accounting qualified team member and reviewed by our bookkeeper and our accountant.

How can I prepare to list on Airbnb?

We’ll send you information to help you prepare. You can help avoid delays by contacting us more than 21 days in advance of your preferred listing date. It also helps to ensure the property is in good repair and all excess items are removed. It is also important to retain an active internet connection.

Will you manage sublet properties?

No. We only deal directly with the property’s owner.

Let’s work together